• Challenges
  • High cost of returns, 5% of sales returned
    Reduced claims to 2% of sales
  • Decline in product quality
    Reduced warranty claims by over 60%
  • New development pipeline bottlenecks & product launch delays
    On-time delivery to meet seasonal launch window improved from below 60% to over 90%
  • Brand deterioration
    New product launches increased by 25%

“People are now dedicated to trying to establish a system and culture of ‘quality on time’ and to convey this new way of thinking across the whole business.”
—Design Director

What was our process? Learn more