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How to change: Introducing Theory U

Bringing about deep change in an organisation is hard. Legendary management consultant W Edwards Deming claimed that transformation was simply not possible without profound knowledge: appreciation for a system, knowledge of variation, theory of knowledge and the psychology of people society and change. With my engineering background, I appreciate the systems view, understand variation, and

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Springboard: The One Thing

The latest in our series that uses the ‘book review’ format as a springboard into a wider conversation about the world of work—and how to do it better. The ONE Thing, Gary Keller with Jay Papasan ____________________________ In my last article, I quoted from the movie City Slickers in reference to how leaders should focus

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Change up to a Critical Chain Operating System?

In the movie City Slickers, cowboy Jack Palance is riding with Billy Crystal who’s slowly shrugging off a midlife crisis. He asks if Crystal knows what the secret of life is. ‘No, what?’ The old-timer raises his index finger and, pausing for dramatic effect, says, ‘One thing. Just one thing. You stick to that and

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mediumSpringboard: Leaders and Misleaders

The latest in our series that uses the ‘book review’ format as a springboard into a wider conversation about the world of work—and how to do it better. Leaders and Misleaders by Andre van Heerden ____________________________ Most of us can recall those few gifted teachers who really made a difference in our lives. I was

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Where have all the heroes gone?

You’re back in the boardroom again with your fellow senior executives. The CEO has asked each of you for a number—the EBIT uplift from those cost savings you’ve all been charged with finding. He’s going around the table. Fine—you’ve still time to flip through the report your EA printed out. You open your leather folder

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If TOC is so bloody great, why isn’t everyone doing it?

Have you heard about this amazing form of personal transport? In a city, it’s often faster than a car; in the country, it connects you to nature. It’s cheap, green and keeps you fit. The bicycle may not be the jetpack we hoped for as children, but it does all as advertised. So why aren’t

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